I started this blog to share with the web my recent experience with New World Video Direct (NWVD), an electronics retailer based in New York with web sales through http://www.newworldvideodirect.com.
On October 9th I purchased from the NWVD website a Canon camera battery charger model CB-2LV to replace one I had lost. The item is shown here and as of today (the 12th) displays just as it did on October 9th with a stock status of "Usually Ships In 1-2 Business Days". I successfully placed the order with a slightly faster than standard shipping speed.
The next day I get an email from a female customer service rep. She tells me that she is sorry but the item is on back-order for 4 weeks. She then says that since I ordered at a faster shipping speed I must need the product quickly so she offers to sell me this item instead at the price of $99. I tell her to just cancel my order. She then says she may be able to apply a coupon and puts me on hold. She comes back and tells me she can sell it to me for ~$45. I thank her and tell her I would still like to cancel my order to which she complies.
After thinking about the phone call I realized that I had likely just been subjected to an attempt at "Bait and Switch," a definition of which can be found here. I decided to rate NWVD on http://www.resellerratings.com/ to warn others of my experience. My review went live on October 10th.
On October 11th I recieved an email from Scott at NWVD trying to fix the situation and get my unsatisfactory rating removed.
The following posts are the email correspondence that ensued.
I post my experience to let others know of my experience as well as to have an open forum about NWVD and similar electronics retailers. I have not altered the following emails, nor have I distorted any facts in my introductory story. Please comment and let me know what you think. I will also send Scott a link to this blog so that he can defend himself openly.
I also hope that if anything, you are entertained by these emails. I cerainly let the situation get me riled up at first so I may have been a little brash and for that I apologize. Enjoy!